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Currency - All prices are in AUD

Currency - All prices are in AUD
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Alchemy of England

Products

Products

Shipping Times and Returns

Returns Policy

Please report damaged or incorrectly shipped items to our offices within 15 days of receipt.  We will ensure to cover any shipping costs incurred, if the return is a result of our error. 

To return an item, simply sign in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will then be able to select the item(s) you need to return and submit a return request. 

If your return is for damaged merchandise you can select to receive a replacement item, exchange or credit to your account. If your return is for undamaged items, you will be given a credit on your account to apply to future orders*.

You will be notified via e-mail of your replacement, refund, or credit, once we've received and processed the returned item(s).  If an item is reported as damaged you may be asked to use our Expedited Photo Return system.  We will send instructions on how to do this once your return request is received.   

If your return is required to be sent back to our warehouse (Non-Expedited Photo Returns), you should expect to receive a replacement order within 14 days. If your return requires a refund, please allow up to 21 days. In many cases these estimates will be much quicker. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request or for your replacement to be received (2 to 10 business days).

*Please note returns of undamaged or correctly shipped items, may incur a 15 – 25% restocking fee depending on the product.  

Shipping Transit Times & Policy

Alchemy can ship to virtually any address in the world.  All USA & Canadian customers can be serviced from our US distribution office in Fort Worth, Texas. All customers outside of the USA & Canada will be serviced from our UK office or a local distributor in your country.  To order from our UK office please visit the UK site at www.alchemyengland.com.

Below is a table showing approximate shipping transit times from our Texas warehouse. If an order is needed by a specific date or for a special event, and you are concerned about delivery times, please select an express method of shipping when you check out. When you complete your shopping cart at the Alchemy Checkout Counter, options for Fed Ex Express (3 Days), 2 Day or Overnight will be available to choose from.

If you have any questions regarding these policies or shipping times, please do not hesitate to Contact Us.

US State: Abbre: Fed Ex USPS Priority Mail USPS First Class
Alabama AL 2 -3 Days 2-3 Days 5-10 days
Alaska AK 4-6 Days 2-3 Days 5-10 days
Arizona AZ 3 Days 2-3 Days 5-10 days
Arkansas AR 2 -3 Days 2-3 Days 5-10 days
California CA 2 -3 Days 2-3 Days 5-10 days
Colorado CO 2 -3 Days 2-3 Days 5-10 days
Connecticut CT 2 -3 Days 2-3 Days 5-10 days
Delaware DE 2 -3 Days 2-3 Days 5-10 days
Florida FL 3 Days 2-3 Days 5-10 days
Georgia GA 2 -3 Days 2-3 Days 5-10 days
Hawaii HI 4-6 Days 2-3 Days 5-10 days
Idaho ID 2 -3 Days 2-3 Days 5-10 days
Illinois IL 2 Days 2-3 Days 5-10 days
Indiana IN 2 -3 Days 2-3 Days 5-10 days
Iowa IA 2 -3 Days 2-3 Days 5-10 days
Kansas KS 2 Days 2-3 Days 5-10 days
Kentucky KY 2 -3 Days 2-3 Days 5-10 days
Louisiana LA 1 - 2 Days 2-3 Days 5-10 days
Maine ME 3 - 4 Days 2-3 Days 5-10 days
Maryland MD 2 - 3 Days 2-3 Days 5-10 days
Massachusetts MA 2 - 3 Days 2-3 Days 5-10 days
Michigan MI 3 Days 2-3 Days 5-10 days
Minnesota MN 3 Days 2-3 Days 5-10 days
Mississippi MS 2 Days 2-3 Days 5-10 days
Missouri MO 2 Days 2-3 Days 5-10 days
Montana MT 3-5 Days 2-3 Days 5-10 days
Nebraska NE 2 - 3 Days 2-3 Days 5-10 days
Nevada NV 2 - 3 Days 2-3 Days 5-10 days
New Hampshire NH 2 - 3 Days 2-3 Days 5-10 days
New Jersey NJ 2 - 3 Days 2-3 Days 5-10 days
New Mexico NM 2 - 3 Days 2-3 Days 5-10 days
New York NY 4 Days 2-3 Days 5-10 days
North Carolina NC 3 Days 2-3 Days 5-10 days
North Dakota ND 3 Days 2-3 Days 5-10 days
Ohio OH 3 Days 2-3 Days 5-10 days
Oklahoma OK 1 Day 2-3 Days 5-10 days
Oregon OR 4 Days 2-3 Days 5-10 days
Pennsylvania PA 2-3 Days 2-3 Days 5-10 days
Rhode Island RI 2-3 Days 2-3 Days 5-10 days
South Carolina SC 2-3 Days 2-3 Days 5-10 days
South Dakota SD 3 Days 2-3 Days 5-10 days
Tennessee TN 2-3 Days 2-3 Days 5-10 days
Texas TX 1 - 2 Days 1 - 3 Days 5-10 days
Utah UT 3 Days 2-3 Days 5-10 days
Vermont VT 2 - 3 Days 2-3 Days 5-10 days
Virginia VA 3 Days 2-3 Days 5-10 days
Washington WA 4 Days 2-3 Days 5-10 days
West Virginia WV 3 Days 2-3 Days 5-10 days
Wisconsin WI 2 - 3 Days 2-3 Days 5-10 days
Wyoming WY 3 Days 2-3 Days 5-10 days
CANADA - Please call 1.817.236.3141 for shipping quote